At Vee Hollow Bike Shop, we want you to be happy with your purchase. If something isn't right, we're here to help.
We accept returns and exchanges on eligible apparel, accessories, and merchandise within 30 days of purchase or delivery.
To qualify for a return:
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are nonrefundable unless the return is due to an error on our part.
Refunds will be issued to the original payment method after the returned merchandise has been received and inspected.
All bicycle and e-bike sales are final.
Once a bicycle has been purchased, we do not accept returns or exchanges for changes of mind, sizing preferences, or other non-defect-related reasons.
Exceptions may apply for:
Manufacturer warranties are subject to the terms and conditions established by the bicycle manufacturer.
If you experience an issue with your bicycle, please contact us. We'll help evaluate the problem and assist with applicable warranty claims.
All special orders are final sale.
Special-order bicycles, components, accessories, and other products ordered specifically for a customer are not eligible for returns or exchanges, except for defects, applicable warranty claims, or remedies required by law.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can address the issue promptly.
We may request photographs or additional information to help resolve the problem.
This notification period does not limit applicable manufacturer warranties or your legal rights.
To request a return or exchange, please contact us before shipping any merchandise back.
Vee Hollow Bike Shop
8411 SR-73
Townsend, TN 37882
Phone: (865) 738-3753
Email: belmer@rideveehollow.com
Please include your order number, the item you wish to return, and the reason for your request.
Returns may also be brought directly to our shop during regular business hours.
Once an eligible return has been received and inspected, we will notify you of its approval or denial.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.
